1. Personal data administrator
The administrator of personal data is MEDICAL CENTER METANEO LTD , UIC 208587605. The medical center is located at 5 Flora Kaneva Street, Krastova Vada District, Sofia, Bulgaria. For questions regarding personal data, please contact us at contact@metaneo.bg or +359 894 675 584 .
2. What data do we process and where do we get it from?
We process data that you provide to us through the site, as well as technical data necessary for its operation and protection:
- Inquiry via the contact form: name, email address, telephone number, if you provide it, message text, IP address and the page from which you came to the contact form.
- Making an appointment through the site: name, phone number, email address, selected doctor, service, reason for the visit, date and time of the examination, and information about the reservation status.
- Site operation and security: technical data such as IP address, browser and device data and access records, to the extent that they are processed by the site and its infrastructure.
- Cookie settings: your choices for necessary and optional cookies.
To submit a contact request, a name and email address are required. To register online, a name, phone number, and email address are required. If you do not provide the required information, we will not be able to process your request or complete your registration.
A message or information about a selected medical service may reveal health data. Do not send diagnoses, tests, or other detailed medical information through the general contact form. Provide only the data necessary for the inquiry or appointment.
3. Why and on what basis do we process the data?
- To respond to an inquiry and take steps requested by you before providing a service — Art. 6, § 1, b. "b" of the General Data Protection Regulation (GDPR), where applicable; for general inquiries and site protection — Art. 6, § 1, b. "f" GDPR, when assessing our legitimate interest and your rights.
- To accept and manage an appointment and to organize the medical service - Art. 6, § 1, b. "b" GDPR; to keep records when required by law - Art. 6, § 1, b. "c" GDPR. When health data is processed for the provision or management of healthcare, we apply Art. 9, § 2, b. "h" in conjunction with § 3 GDPR, Bulgarian legislation and professional secrecy obligations.
- For the fulfillment of legal obligations, including for medical documentation and accounting - Art. 6, § 1, b. "c" GDPR and, where applicable, Art. 9, § 2, b. "h" GDPR.
- For the establishment, exercise or defense of legal claims - Art. 6, § 1, b. "f" and, when it comes to health data, Art. 9, § 2, b. "f" GDPR.
- For optional analytics or marketing technologies — only if configured and after you have given consent via the cookie banner. You can opt out in your cookie settings.
Use of the site does not in itself constitute consent to the processing of personal data.
4. Who can receive the data
Only authorized employees and medical professionals have access to the data when necessary to fulfill the stated purposes. Data may be processed by hosting, email, technical support and security providers who act in accordance with a contract and our instructions. If you have enabled optional technologies and they are configured, Google may receive data through Google Tag Manager and/or Google Analytics.
The site contains links to external services, including Superdoc. If you follow such a link and enter data into the external service, the processing is also carried out in accordance with its privacy policy. We are obliged to provide data to government authorities when required by law.
When a provider processes data outside the European Economic Area, the transfer takes place only under an applicable mechanism under Chapter V of the GDPR. You can request information about the specific provider and the safeguards used at contact@metaneo.bg .
5. Cookies
The site uses necessary cookies for basic functions, security and remembering your privacy choices. Analytical and marketing technologies are activated only after your choice in the banner and only if they are configured. You can change your choices through the cookie settings or manage cookies from your browser.
6. Shelf life
We only store data for as long as it is necessary for the purpose for which it was collected. Inquiries are kept until the communication is completed and thereafter — to the extent necessary for a legal obligation or the establishment, exercise or defense of legal claims. Hours data and medical documentation are stored for the periods applicable to the respective type of record under Bulgarian law. Cookie choices are stored for the period set in the consent tool.
7. Your rights
Under the GDPR, you can request access to your data, rectification, erasure or restriction of processing, as well as object to processing based on legitimate interest. Where the legal conditions are met, you have the right to data portability and the right to withdraw consent. These rights may be limited by legal retention obligations or other applicable grounds.
To exercise your rights or ask a question, write to contact@metaneo.bg . You can also file a complaint with the Personal Data Protection Commission .
8. Security and Changes
We implement appropriate technical and organizational measures to protect data. The current version of this policy is published on the website. In the event of a material change, we will update the text before or upon its entry into force.
9. Contacts
MEDICAL CENTER METANEO LTD
UIC: 208587605
Address of the medical center: 5 Flora Kaneva Street, Krastova Vada District, Sofia, Bulgaria
Email: contact@metaneo.bg
Phone: +359 894 675 584